Caroline Pitman runs the website with her Partner Ian. Having worked for the family business for many years she has developed excellent customer service skills and has a remarkable knowledge of the products. Caroline says " The website in now in its Fourth year and continues to grow. We have many regular customers who seek advice on our products and we are just an email away to answer any queries. We pride ourselves on our customer service which in the dot com industry is often sadly lacking".

Customer comments

"Just to let you know the parcel arrived today and I'm totally delighted with the nighties and pyjama set. Many thanks, and I'm sure I'll be visiting your site again!"
B.P. from East Sussex

"Thank you for your e-mail regarding jersey night-dresses.  These were exactly what I was looking for, and I have ordered 3, and will probably order some more later on.
Thank you for all your help in this matter (I've been looking for ages for these!) and I look forward to ordering more with your company in future!" J.T. from Kent

"I am very impressed with your service!  The item was delivered promptly and is exactly as described on your website. I look forward to shopping with you again."
J.R. from Merseyside

"Thanks Caroline, what excellent service. I knew that Tuesday would be the earliest for posting and I am impressed that my order is already packed up and ready to go! Much appreciated." J.F. from Lincoln

Sandra Pitman runs the retail side of the business and looks after the Business accounts.Sandra says "We have been in business over 30 years and you have to move with the times in order to stay successful. The website has ensured the business continues to thrive in these days of high technology."

Graham Pitman also runs the retail side of the business and stock purchasing. Graham says "Internet shopping is a growing trend and retailers cannot ignore this fact. Our business has grown significantly since launching the website and now exceeds our retail sales."