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Having problems with an order you already placed or a product?

Visit our customer service centre to find helpful articles and contact us.

Need to return an item?

Start a new returns request here.

Want to check on the status of a delivery?

You can follow the link in your original order confirmation email to check the status of your delivery.

Be aware, some items take longer than others to deliver. These will say 7-10 days on the product page. 

If you have created an account with us you can log in and check the status of your orders there. If you do not have an account yet you can create one with the same email address you used to place your order and your orders will be linked to your account.

We're a small family run business and as such we spend most of our time sourcing, buying, packing and shipping the finest goods just for you.

To keep our costs down (and our prices low!) we don't have anybody available to answer the phone full time.

Thanks for understanding and happy shopping.

Caroline is operated by Sandras-Online Ltd, registered in England Wales #13313104