Returns

Returns

14 Days Returns Policy

Return any unwashed, unworn items in their original condition (with labels & packaging in-tact) within 14 days of receiving them and we will happily issue a full refund for the cost of the goods returned.

If only part of your order needs to be returned you don't have to return the complete order, we can refund part of the order.

For hygiene reasons: we can't accept returns on Underwear (Briefs, Thongs etc) or Hosiery unless it is still in sealed packaging.

Return Postage

You will need to pay for the postage to return the goods. Be aware that until the goods reach us you need to take reasonable care of them, so send them tracked or obtain proof of postage in case they go missing in the post.

Faulty, damaged or incorrect items

In the unlikely event that you receive goods that are faulty or damaged or where we have sent the incorrect item - we will send a replacement item, with no additional postage charge.

How to make a return

To return an item you need to contact us as soon as you know you want to return it. You can do this by email (customerservice@sandras-online.co.uk).